Joey Moreno
The quality of a leader is reflected in the standards they set for themselves.\\n-Ray Kroc
- Role
- Franchise Business Partner at McDonald's
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Joey Moreno
Experienced young professional with a eclectic history of working in high volume F&B operations. Skilled in creative operations strategies from years of experience in event planning to large scale events. A constant student of business strategies and operations communication.Dedicated to knowledge and expanding my knowledge of F&B from fine dining to QSR formats.
Experience
Franchise Business Partner
Jul 2023 — Present · Seattle, WA, US
Role:• Works as the lead contact and business coach to assigned franchisees• Cultivates productive, influential working relationships that result in improved business results• Accountable to help Franchisee improve customer satisfaction, Guest Counts, and sales & cash flow• Protects the McDonald’s brand by identifying and addressing issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriately• Identifies root cause issues at the organization and restaurant levels through data analysis, in-person observation, and stakeholder conversations• Partners with Franchisee to detail organizational strengths/weaknesses and assist the Franchisee in his/her development of structured business growth plans and objectives• Conducts structured coaching activities (i.e, Business Reviews, Business Planning Sessions, Systems Excellence Visits, etc.) for assigned Franchisee’s organization• Improves Franchisee’s capabilities by leveraging optional company tools and available resources, Operations Associate support & expertise, and best practices across business functions (e.g, finance, marketing, operations, etc.)• Utilizes data and analytics from all Operations Associate evaluations to guide their decision-making and time allocation in service of Franchisee
Education
University of Nevada-Las Vegas
Bachelor of Applied Science - BASc, Hospitality Administration/Management, Graduate
Colorado Technical University
Master of Business Administration - MBA, Business Administration and Management, General, Graduate
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