Joey Monda

About Joey Monda

Strategic Business Operations Leader with over 6 years of experience driving operational efficiency, process automation, and cross-functional collaboration in high-growth tech environments. Skilled in leveraging data analysis (SQL, Looker) and automation tools (Workato, Okta) to optimize workflows and deliver actionable insights

Experience

1. Senior Operations Manager

   Monks

   Apr 2023 — Present

   Developed strategic automations and customizations for optimizing data flow across SaaS platforms, emphasizing scalability, reliability, and security measures; successfully saving 450+ hours of manual labor, and annually-Configured multiple platform integrations utilizing APIs and middleware, to adapt to acquisition targets with new policies-Skillfully executed projects within a startup environment, utilizing data manipulation, analytics, and quality assurance, resulting in increased operational efficiency, data insight, data integrity, and decision making-Led in Salesforce administration and app building, with ability to customize CRM to meet evolving business needs, leveraging native development tools to successfully streamline processes and enhance user experience-Created secure IAM solutions (SSO, SAML, SWA, OAuth) to control access to sensitive data and systems shared between 200+ employees, ensuring ease of access while complying to security policies-Managed efficient support desk environment, cultivating positive end-user support and experience through personable communication and effective troubleshooting-Mentored and trained lower level admin through authenticity and empathy to meet the high standard set in the help desk environment.

Education

• Ohio University

  Bachelor of Science (BS), Engineering Technology and Management

  2013 — 2017

• Ohio University

  Minor, Business Administration

  2013 — 2017