Joey K.
Senior Technical Client Success Manager @TTEC Digital
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WORK HISTORY
Senior Technical Client Success Manager @TTEC Digital
I focus on developing enduring relationships with my clients (Some of the world\'s biggest companies, with two in the Fortune Top 5 and others in the Fortune Top 100), functioning as a trusted advisor in understanding their industry nuances and business objectives. I work to craft and execute Client Success Plans, driving the adoption of product features to achieve client outcomes. Collaborating cross-functionally to identify business challenges and deliver tailored solutions, resulting in high client retention rates and revenue growth. Establishing executive-level client relationships and communicating outcomes effectively, fostering client satisfaction and loyalty. Managing the entire client lifecycle, from proposal creation to successful project implementation, enhancing client experience, and maximizing value realization.As a mentor, I also provide training to junior CSMs, ensuring consistent service excellence.
EDUCATION
West Jordan High School
Diploma
ABOUT JOEY K.
With over ten years in client success and technical account management, I specialize in…
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