Joey B.
Account Manager at VUBIQUITY
- Role
- Account Manager at Vubiquity
- Location
- Burbank, CA, US
- LinkedIn followers
- 500 followers
About Joey B.
Digital Media professional in the Media and Entertainment industry. A skilled Media Asset…
Experience
Account Manager
Mar 2016 — Present · Los Angeles, CA, US
Account Manager•Manage relationships with content licensors including major and independent film studios•Set operational priorities for traffic and encoding teams to ensure that customer SLAs and expectations are met and exceeded•Liaise between internal operational and business teams as well as customers and third-party partners•Ensure that extensive library of content includes the latest avail information and digital media assets•Escalate any processing or delivery issues through JIRA and effectively communicate resolutions to clients. These include QC failures, transmission corruption and incorrect content•Report errors in Aspera or other FTPs to customers and network operationsClient Onboarding Manager (October 2017-May 2019)•Manage content provider onboards for delivery to Video-On-Demand and Over-the-Top end clients•Coordinate cross functional efforts from when the time the service agreement is signed to launch•Maintain deadlines and customer commitments for multiple projects and against competing priorities•Explain and teach internal teams about digital asset management systems as well as customer requirements•Extensive requirements gathering and timeline planning•Coordinate testing with the content engineering department of any new ingress or deliverable specs and associated workflows and delivering media samples through FaspexMedia Asset Manager (March 2016-October 2017)•Monitor content through multiple systems and various stages of workflows, from receipt to delivery•Troubleshoot and escalate content issues through proprietary processing tools including video corruption, CC and audio drift and QC issues. •Support relationships with top network and cable content providers and helping grow their VOD presence•Ensure excellent customer service as a third-party vendor between content providers and content platforms•Resolve XML metadata issues when the information falls out of specifications
Education
The New School
Master of Arts (M.A.)
Sewanee-The University of the South
Bachelor's degree
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