Joe Witherell
Director of Front Office & Chef Concierge, Forbes Triple-5-Star Ocean House Relais & Chateaux; Member, Les Clefs d’Or USA
- Role
- Director of Front Office and Chef Concierge at The Ocean House
- Location
- Westerly, RI, US
- LinkedIn followers
- 500 followers
About Joe Witherell
With a long history working in the Hospitality field, I have a proven track record of adaptability, problem solving, juggling many conflicting priorities, and acting with urgency to solve time-sensitive issues. The skills of a career Concierge are directly transferable to many other fields of work, especially EA/PA, Office Management,and Estate Management.
Experience
Director of Front Office and Chef Concierge
Aug 2024 — Present · Westerly, RI, US
Dual-Department Director and member of Senior Leadership team. • Managed all aspects of service and operations for Concierge, Front Desk, Bell services, and Valet parking at Forbes 15-star-rated New England Beachfront Resort.• Oversaw personnel, quality & training, guest satisfaction, employee engagement, technology implementation, and financial accountability.• Achieved a significant increase in guest satisfaction scores by implementing innovative training programs and technology solutions.
Education
Wheaton College (MA)
Art History, Criticism and Conservation
University of Massachusetts, Amherst
Art History, Criticism and Conservation
Massachusetts College of Liberal Arts
Arts, Entertainment, and Media Management
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