Joseph Walsh

About Joseph Walsh

Systems & Operations Analyst | EHR, Scheduling, Compliance | Process Optimization | ExcelExperienced healthcare operations and compliance specialist with a strong track record in system implementation, multi-site workforce management, and policy-driven efficiency gains. Over the past 3+ years, I\'ve led strategic projects across 11 locations, supporting 60+ staff and managing $1.2M+ budgets, all while driving measurable improvements in compliance, training, and system performance.I specialize in:EHR systems (Therap, Cerner/CareTracker) – implementation, optimization, auditsScheduling systems (When2Work) – shift planning, call-off reduction, efficiency trackingCompliance – federal audits, IT security training, cross-site standardizationData & Reporting – Excel-based reporting, performance dashboards, cost analysisI\'m passionate about using systems, structure, and people-smart processes to improve outcomes — whether in healthcare, workforce management, or tech-forward operations teams. My goal is to move deeper into systems-focused roles where I can continue streamlining operations, scaling solutions, and delivering results. Open to roles in:→ Systems Analysis→ Ops/Workforce Analysis→ Compliance & QA→ Implementation / Onboarding Specialist→ Healthtech or general tech companies (remote preferred)Let’s connect if you\'re looking for a dependable, data-aware, systems-focused professional who’s ready to hit the ground running and make your workflows run smoother.

Experience

1. Healthcare Systems & Operations Analyst

   Fayette Resources, Inc

   Oct 2010 — Present · Pittsburgh, PA, US

   Driving systems improvement and cross-site operational strategy across 11 locations and 60+ staff. Originally hired as a Program Specialist, promoted to manage multi-million dollar compliance, training, and systems initiatives in the behavioral health and IDD care space.Key achievements:Implemented a new electronic health record system (Therap), improving data accuracy and reducing record retrieval time by 40%.Trained 50+ staff in federal IT security protocols, achieving 100% compliance with HIPAA/cybersecurity standards.Cut operational costs by 10% and vendor expenses by 12% while expanding patient care services across all sites.Created Excel-based reporting systems to monitor staff/client trends, reducing call-offs by 35% via policy optimization.Led cross-functional audits and regulatory updates, increasing federal compliance by 25%.Represented the org at 5+ conferences, boosting community outreach partnerships by 30%.

Education

• Western Governors University

  Bachelor's degree, Information Technology

• Community College of Allegheny County

  Associate of Science - AS, Accounting and Business/Management

  2017 — 2018