Joe Taft

About Joe Taft

With 10+ years of experience across consulting, enterprise, and startup environments, I design, research and deliver impactful user experiences and service design solutions in a variety of industries. My work spans hands-on product design and leading small, high-performing teams.I’ve helped launch MVPs, scaled design practices, and improved end-to-end experiences for AI-driven Sales and Marketing SaaS platforms, as well as complex FinTech products. I’m particularly experienced in navigating ambiguity—aligning stakeholders, simplifying complex systems, and turning insight into action.My approach is grounded in strong facilitation and people leadership, ensuring design solutions drive business outcomes while genuinely meeting user needs. I’m a consistent advocate for human-centered design, fostering collaborative, empathetic teams and building products and services that people trust and value.

Experience

1. Lead Product Designer

   Humana

   May 2025 — Present

Education

• University of Washington

  B.A., Economics/minor in Communication

  2001 — 2005

• Seattle Central College

  Web Design

  2014 — 2015

Skills

• Human Computer Interaction
• Storytelling
• Customer Service
• Wireframes
• Responsive Design
• Social Networking
• Pop Design
• Design Thinking
• Usability Testing
• Talent Acquisition
• Social Media
• Time Management
• Card Sorting
• Css
• Invision
• Agile Methodologies
• Sourcing
• Jira
• Basecamp
• Balsamiq
• Html5
• Accessibility
• User Scenarios
• Css3
• Mobile Interaction Design
• Competitive Analysis
• Axure Rp
• User-Centered Design
• Visual Communication
• Contextual Inquiry
• Sketch
• Information Architecture
• Sitemaps
• Illustrator
• Interviews
• Material Design
• Trello
• Communication
• Photoshop
• Technical Recruiting