Joe Sinkevich
Senior Director, Eclipse Client Service at SS&C Eze
- Role
- Senior Director, Global Cx Lead, Eclipse Client Service at Ss & C Eze at SS&C Eze
- Location
- Norfolk, MA, US
- LinkedIn followers
- 500 followers
About Joe Sinkevich
Client experience leader running a global team with proven ability to achieve success in the fintech space. Role model and mentor for change management and career progression. Cross-functional team leader and product road map driver, key stakeholder/decision maker in a matrix style organization.Specialties: New product launches (go to market), customer success/account management, product management, project management, strategic team planning, crisis management, attention to detail, KPI management, mentoring, applying multiple AI tools to scale teams.
Experience
Senior Director, Global Cx Lead, Eclipse Client Service at Ss & C Eze
Apr 2022 — Present · Boston, MA, US
Scaling and leading the global Eclipse CX organization during a period of rapid platform growth. Oversee cross-functional teams including Implementation, Solutions, Client Success, and a dedicated CX Development group. Built the CX function from the ground up—from a single team member and zero clients to a mature global team supporting a flagship product in the buy-side SaaS space.Playing a strategic role in aligning product development with real-world client needs by feeding market feedback directly into the roadmap. Leading a global CX vision while staying hands-on through hackathons and internal innovation efforts to accelerate product capabilities. Focused on improving onboarding, retention, and long-term value delivery as the platform evolves into a fully integrated OMS/IBOR/Accounting solution.
Education
Amherst College
BA, Economics
Boston College Carroll School of Management
Master of Business Administration (MBA)
2015 — 2017
Skills
- Workflow
- Trading
- Professional Mentoring
- Project Management
- Microsoft Sql Server
- Integration
- Process Engineering
- Business Analysis
- Databases
- Customer Relations
- Project Planning
- Sql Server
- Scaled Agile Framework
- Process Improvement
- Sql
- Documentation
- Crisis Management
- Wikis
- Organization
- Customer Relationship Management (Crm)
- Scrum
- Management
- Consulting
- Product Management
- Devops
- Hedge Funds
- Amazon Web Services (Aws)
- Software Project Management
- Microsoft Excel
- Employee Training
- Training
- Problem Solving
- C#
- Quality Assurance
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