Joe Sciandra
Vice President, Client Success @Accuity
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WORK HISTORY
Vice President, Client Success @Accuity
Led a team of Client Success Directors, ensuring seamless implementation of the Chief Client Officer’s vision and maintaining high levels of client engagement.• Managed a portfolio of existing clients and pilot program participants, driving customer satisfaction, retention, and revenue growth.• Developed and executed strategic initiatives to enhance client programs, mitigate termination risks, and identify expansion opportunities.• Oversaw client-facing meetings, providing expert guidance on program strategies, tactical execution, and operational improvements.• Proactively addressed escalated customer issues, implementing structured escalation processes to ensure timely and professional resolutions.• Collaborated cross-functionally with internal teams to improve overall customer experience, strengthen client relationships, and drive business success.• Contributed to revenue forecasting, identified growth opportunities, and provided strategic input on client retention and expansion.
EDUCATION
SUNY Brockport
Bachelor of Science (BS), Mathematics and Physics
SKILLS
ABOUT JOE SCIANDRA
DIRECTOR OF PROFESSIONAL SERVICES Transformational leader driving true change by…
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