Joe Sciandra
Transformational leader driving true change by integrating people, process, and technology to achieve real ROI
- Role
- Vice President, Client Success at Accuity
- Location
- Gainesville, GA, US
- LinkedIn followers
- 500 followers
About Joe Sciandra
DIRECTOR OF PROFESSIONAL SERVICES Transformational leader driving true change by…
Experience
Vice President, Client Success
Mar 2024 — Present
Led a team of Client Success Directors, ensuring seamless implementation of the Chief Client Officer’s vision and maintaining high levels of client engagement.• Managed a portfolio of existing clients and pilot program participants, driving customer satisfaction, retention, and revenue growth.• Developed and executed strategic initiatives to enhance client programs, mitigate termination risks, and identify expansion opportunities.• Oversaw client-facing meetings, providing expert guidance on program strategies, tactical execution, and operational improvements.• Proactively addressed escalated customer issues, implementing structured escalation processes to ensure timely and professional resolutions.• Collaborated cross-functionally with internal teams to improve overall customer experience, strengthen client relationships, and drive business success.• Contributed to revenue forecasting, identified growth opportunities, and provided strategic input on client retention and expansion.
Education
SUNY Brockport
Bachelor of Science (BS), Mathematics and Physics
1989 — 1994
Skills
- Sdlc
- Integration
- Informatics
- Ehr
- Project Management
- Hipaa
- Emr
- Healthcare Information Technology
- Pmp
- Process Improvement
- Visio
- Hl7
- Sql
- Program Management
- Vmware
- Sharepoint
- Microsoft Sql Server
- Healthcare
- Account Management
- Software Implementation
- Vendor Management
- Troubleshooting
- Software Documentation
- Active Directory
- Business Analysis
- Disaster Recovery
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Information Technology
- Healthcare Information Technology (Hit)
- Requirements Analysis
- IT Strategy
- Business Intelligence
- Health Information Exchange
- Software Development Life Cycle (Sdlc)
- Electronic Medical Record (Emr)
- Business Process Improvement
- Hl7 Standards
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