Joe Romero
IT Professional | 9 years of experience in Service Desk Administration | Azure, Intune, M365, Entra ID | Microsoft Certified: Azure Fundamentals, JAMF Certified Associate
- Role
- Sevice Desk Specialist Ii at Securitas Security Services USA, Inc.
- Location
- Elizabeth, NJ, US
- LinkedIn followers
- 500 followers
About Joe Romero
As an IT Support Engineer with more than 8 years of experience, I focus on creating innovative solutions that boost efficiency and simplify processes. I have a background in systems integration, automation, and troubleshooting across various IT environments. One of my greatest joys is ensuring that both employees and C-suite executives have seamless technology experiences, which I believe is crucial to an organization’s success.What I love most about my job is the chance to tackle tricky problems and make technology more user-friendly. Whether I’m automating workflows with PowerShell scripts, or helping colleagues navigate technical hurdles, I truly enjoy finding creative solutions that empower users and enhance operations. It’s rewarding to see the real impact of my work, and it motivates me to keep learning and growing.Looking ahead, I plan to transition into cloud engineering, where I can dive deeper into automation, cloud computing, and optimizing infrastructure. I’m particularly excited about the potential of cloud technologies to enhance scalability, security, and innovation in IT systems.Outside of work, I’m passionate about giving old electronics a second life, whether modifying vintage gaming devices or customizing hardware. I’m also an enthusiastic Pokémon card collector and tournament participant, enjoying the strategy and community that come with it. And when I’m not doing tech-related projects, I love experimenting in the kitchen and trying out new recipes, always looking to add unique dishes to my culinary collection.
Experience
Sevice Desk Specialist Ii
Securitas Security Services USA, Inc.
Dec 2024 — Present · NJ, US
Education
Rutgers University
Bachelor of Science (B.S.), Electrical and Computer Engineering
2013 — 2019
Skills
- Active Directory
- Microsoft Office
- Sales
- Software Installation
- C++
- Microsoft Visual Studio C++
- Troubleshooting
- Computer Building
- Time Management
- Active Directory Experience
- Final Cut Pro
- Clonezilla
- Organization Skills
- Windows
- Teamwork
- Operating Systems
- Windows Remote Desktop
- Customer Service
- Microsoft Word
- Computer Repair
- Team Leadership
- Os X
- Computer Hardware
- Microsoft Excel
- Powerpoint
- Collaborative Problem Solving
- Matlab
- Visual Studio
- Written Communication
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