Joe Romata
Global Head of Customer Experience @Shell
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WORK HISTORY
Global Head of Customer Experience @Shell
London, GB
Joined Shell to drive customer-centricity agenda across the business group. Responsible for setting the vision and overseeing the implementation of the global CX transformation programs, driving business value through customer insights, journey optimisation and analytics use cases.
EDUCATION
Chartered Institute of Marketing
Diploma, Marketing
BPP Professional Education
CIMA Foundation Certificate
Oxford Brookes University
Bachelor's degree
ABOUT JOE ROMATA
Results-driven business leader with proven track record in driving customer-centric digital transformations that deliver business value. Joe is experienced in planning and communicating strategic visions to align and guide organisations. He successfully worked with C-suite and cross-departmental leadership teams to transform businesses into customer-centric digital enterprises that collaborate, grow and innovate. In addition to building and leading high performing multi-disciplinary teams, Joe played a vital role in driving and championing positive change that empowered staff to excel. He is adept at leveraging data insights and technology to deliver efficiencies, and solutions that enhance customer experiences throughout the customer lifecycle and drive business growth. Joe had a varied career path (across corporates and startups) that equips him with invaluable experience to effectively operate across key business functions (vertical and horizontal): Commercial, Account Management, Practice Leadership / Development, Digital Product Development, Customer Service and Consulting roles. With entrepreneurial mindset, Joe is passionate about challenging traditional models to drive business performance through creating new products, propositions and experiences. His unwavering fascination with evolving customer trends and behaviours, coupled with his enthusiasm for tech-driven innovation (currently AI and Web3.0), continues to fuel his professional drive.
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