Joerg Habermeier

About Joerg Habermeier

Strategic Product & Program Executive with 20+ years of experience scaling B2B and B2C SaaS platforms across contact center, e-commerce, IT consulting, and enterprise software platforms and industries. Proven track record of driving $70M+ revenue growth, leading AI and LLM innovation, and building high-performance product, UX, and program teams. Expert in platform scalability, GenAI integration, customer lifecycle automation, and cross-functional alignment. Accomplished at transforming vision into delivery, aligning product roadmaps with GTM and customer impact and managing complex customer partnerships.• Product Strategy & Vision – Led product evolution from early-stage to $70M+ scale, aligning investments with strategic and customer outcomes.• AI & Automation Innovation – Delivered GenAI, LLM, and ML-based features for self-service, agent assist, summarization, translation, and automation.• Platform Architecture & API Ecosystems – Built extensible APIs, SDKs, and no-code workflows; launched embeddable modules and real-time triggers.• Org Design & Scale – Re-architected product org into domain-specialized teams; implemented product ops and GTM-aligned delivery structures.• Customer-Centric Execution – Partnered with strategic customers like Bell Canada, T-Mobile, KeyBank, and Instacart on roadmap delivery and transformation goals.• Agile SaaS Growth – Led agile, cross-functional teams to drive reliable SaaS delivery at startup and enterprise scale phases.• UX Design Integration – Deep experience embedding UX into product development; optimized customer journeys and workflows.• Data Analytics – Strong command of customer analytics, business intelligence, and data-informed product decision-making.• Industry Expertise – Deep experience in contact center, voice/messaging platforms, enterprise administration, e-commerce, healthcare, martech, and ITSM.

Experience

1. Senior Vice President of Product

   ujet.cx

   Mar 2024 — Present · San Francisco, CA, US

Education

• Yale University

  Masters, Environmental Science & Management

  1992 — 1994

• Tufts University

  Masters, Water Resources Systems Engineering

  1994 — 1996

• UC Irvine

  B.S., Applied Ecology

  1989 — 1991

Skills

• Agile Methodologies
• User Experience
• Web Development
• Product Management
• Scrum
• Software Development
• Interaction Design
• User Interface
• User Experience Design
• Project Management
• Management
• Creative Direction
• Web Applications
• Saas
• Advertising
• Email Marketing
• Requirements Analysis
• Analytics
• Integration
• Business Analysis
• Software Design
• E-Commerce
• Strategy
• Mobile Applications
• Wireframes
• Graphic Design
• Architectures
• German
• User Interface Design
• Information Architecture
• Crm
• Enterprise Software
• Web Analytics
• Mobile Devices
• Cloud Computing
• Digital Marketing
• Consulting
• Digital Strategy
• Product Marketing
• Leadership