Joe Proteau
☸ Senior Field Service Technician ☸ Technical Trainer ☸ Consultant ☸ and Extreme DIYer
- Role
- Technical Trainer at DOC Services, Inc.
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Joe Proteau
A skilled business leader with more than 25 years of experience in service and retail…
Experience
Technical Trainer
Jan 2023 — Present · Fort Mill, SC, US
We perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience servicing over 1500 stores across the US, our fully certified technicians provide our customers with support and repair solutions designed to extend the life of their equipment, reducing downtime and minimizing the impact on our customer’s bottom line.Primary Responsibilities:Troubleshoot mechanical and electrical failures on equipment and then provide a solutionPerform preventative maintenance on equipment adhering to OSHA safety regulationsUse hand and power tools to assemble, disassemble, and repair machinesRespond to on-site preventative maintenance service calls within contract time framesCommunicate effectively with customers, supervisors, and coworkersOther duties as needed
Skills
- Sales Operations
- Customer Service
- Customer Satisfaction
- Training
- Testing
- New Business Development
- Manufacturing
- Consumer Electronics
- Forecasting
- Business Planning
- Operations Management
- Hiring
- Troubleshooting
- Management
- Team Building
- Teamwork
- Loss Prevention
- Risk Management
- Cross-Functional Team Leadership
- Leadership
- Visual Merchandising
- Project Management
- Time Management
- Profit
- Public Speaking
- P&L Management
- Mobile Devices
- Income Statement
- Business Process
- Store Management
- Project Planning
- Creative Direction
- Retail
- B2b
- Electronics
- Team Leadership
- Inventory Management
- Inventory Control
- P&L
- Merchandising
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