Joe Presume

About Joe Presume

Operations Manager and Customer Service Leader with 5+ years of experience in service management, sales, and team leadership within automotive and mobility industries. Proven track record of increasing revenue, improving operational efficiency, and delivering high-quality customer experiences. Skilled in KPI tracking, process improvement, and cross-functional coordination. Currently pursuing a career path in aviation and airline operations. Highly skilled in client relationship building and risk management assessments, leveraging extensive experience in customer service and financial services. Demonstrates strong problem-solving abilities and decision-making skills to achieve optimal outcomes. Committed to maintaining compliance and delivering outstanding service in fast-paced environments.

Experience

1. Service Manager (Management)

   Bridgestone Americas

   Feb 2025 — Present

   Track and report daily/weekly/monthly metrics related to service operations.Develop and implement strategies to increase sales and profitability.Work closely with other departments to ensure seamless coordination of services.Lead a team of service technicians to ensure customer satisfaction and quality workmanship.Manage inventory levels for parts and supplies, ordering additional items when necessary.

Education

• Springfield Technical Community College

  Associate's degree, Mechanical Engineering

• ECPI University

  MECHATRONIC ENGINEER, Engineering

• Porter and Chester Institute

  Diploma of Education, Automotive Engineering Technology/Technician

  2019 — 2021