Joseph L. N.

About Joseph L. N.

I am a seasoned professional with a multifaceted career that spans Health & Wellness provider training certification programs and sales and account management. In my current role, I spearhead Health & Wellness provider training certification programs, where my responsibilities span from training compliance oversight and meticulous tracking to driving and optimizing key messaging campaigns with tangible results. I am a collaborative partner, working closely with internal luminaries such as sales leaders, training and messaging experts, legal, compliance, and various cross-functional teams to orchestrate and execute every facet of these crucial programs. My role extends to encompass oversight and leadership of end-to-end processes for Provider Certification and Biennial Recertification, including suspension and reactivation protocols. I take pride in owning the L3 Certification Training Acknowledgement & Monitoring processes and procedures, positioning myself as the go-to authority on provider certification inquiries. I lead process and system enhancement initiatives, conduct essential annual assessments, and serve as the primary liaison for the Client Oversight Program. Beyond my current role, I am a seasoned sales professional with over a decade of experience in sales and account management, with a specialization in strategic account management and group benefits sales. My consistent success in exceeding sales targets and cultivating trusted, confidential relationships underscores my strong communication and negotiation skills. I have a knack for establishing rapport with clients across all levels of an organization. My expertise shines through in my ability to drive new sales and revenue within existing mid-size market accounts. I excel in preparing persuasive product presentations and demonstrations for client executive teams, retail managers, and staff.

Experience

1. Assistant Vice President, Certification Programs, Leader

   Synchrony

   Sep 2023 — Present · Costa Mesa, CA, US

Education

• LSU Shreveport

  Master of Business Administration - MBA, Marketing

• University of Southern California

  Business/Commerce, General

  1998 — 2001

• UCLA

  Political Science & Economics

  2007 — 2010

Skills

• Management
• Social Media
• Strategic Planning
• Financial Services
• Team Leadership
• Nonprofits
• Business Development
• Negotiation
• Microsoft Office
• Budgets
• Sales
• Cold Calling
• Public Speaking
• Event Planning
• Microsoft Excel
• Leadership
• Marketing
• Customer Service