Joe McElhaney
Chief Customer Officer | Vice President, Customer Success | Retention & Growth Optimizer for B2B SaaS business application companies
- Role
- Vice President, Account Management at Quorum
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Joe McElhaney
I help seed and growth stage B2B SaaS companies overcome the challenges of user resistance, churn, and scalability, and achieve their customer and business goals.With 12 years of experience in B2B SaaS, I am a proven leader and problem solver who can build, scale, and optimize customer onboarding, product adoption, retention, and expansion strategies. I have a track record of simultaneously delivering customer value and profitable growth for SaaS business application companies across multiple industries and markets.My core competencies include customer success management, customer experience, professional services, customer and technical support, process improvement, and agile project management. I have achieved certifications from ICAgile, the Project Management Institute, SuccessHacker, Pavilion, Winning by Design, and Gainsight.
Experience
Vice President, Account Management
Sep 2024 — Present · US
Education
Virginia Tech
Bachelor’s Degree, Mechanical Engineering
1990 — 1996
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