Joel Volkert
Implementation and Onboarding Manager | Small Business Owner | Curriculum Developer | ESL Instructor | Spanish Tutor
- Role
- Manager of Client Implementation and Onboarding at Registrar Corp
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Joel Volkert
I currently work as Manager of Client Implementation and Onboarding for Registrar Corp. Working collaboratively, I ensure clients have a positive implementation to the variety of products we offer. Prior to this role, I worked as Product Manager for Intertek Alchemy, focusing on the enhancements and continued development of product features. I previously worked for an educational technology software company as a Product Consultant, and worked in higher education as an instructor prior to that. I became a certified Instructional Designer in June 2022 and use my skills to further the success of my company and clients.I am also the CEO and founder of an education business, Learn Now Learn Well LLC, as well as an experienced instructor and Career Coach. I am eager to continue learning, teaching and finding professional partnerships!
Experience
Manager of Client Implementation and Onboarding
Feb 2025 — Present
Manage the client onboarding cycle and ensure successful implementations through training and continued support.• Manage client onboarding and training efforts for all SaaS and services solutions• Identify, define, implement, and refine client onboarding processes while maintaining high client satisfaction scores• Direct and provide ongoing support for LMS-based worker training program• Develop and lead a team to execute client onboarding and training processes, ensuring high-quality delivery• Monitor and improve key metrics, including TTV and client satisfaction across their journey• Lead support team, including standardization of support efforts across all platforms and teams• Collaborate with leadership on budget decisions, forecasts, and revenue generation• Utilize AI and a variety of software tools (Jira, AWS, Microsoft Suite, Confluence, Smartsheet) for continuous process improvements and project management• Create and maintain client-facing onboarding assets, including presentations, training documents, guides, videos, and Pendo content• Collaborate with the Product team to understand and communicate new features to clients• Conduct internal training for sales and client support teams on new product features and updates
Education
Marquette University
Bachelor of Arts (B.A.), Spanish, Sociology
2005 — 2009
University of Wisconsin-Milwaukee
Master of Science (M.S.), Curriculum and Instruction
2010 — 2011
Skills
- Student Affairs
- Curriculum Design
- Program Development
- International Education
- English as a Second Language (Esl)
- Microsoft Suites
- Research and Development (R&D)
- Social Media Marketing
- Teaching
- Spanish
- Teaching English as a Second Language
- Customer Service
- Spanish-English
- Program Management
- Powerpoint
- Educational Technology
- Web Design
- Education
- Adult Education
- Editing
- Career Counseling
- Tutoring
- English
- Leadership
- Grant Writing
- Curriculum Development
- Event Planning
- E-Learning
- Writing
- Instructional Design
- Community Outreach
- Training
- Volunteer Management
- Research
- Leadership Development
- Intercultural Communication
- Teacher Training
- Staff Development
- Educational Leadership
- Event Management
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