Joel Ussery

About Joel Ussery

I’m a Client Success professional with 10+ years of experience building meaningful relationships, guiding clients through complex decisions, and ensuring long-term satisfaction and value. I combine a passion for helping people succeed with a strategic, empathetic approach that builds trust and drives measurable outcomes for organizations and the people they serve. Over the course of my career, I’ve supported clients across diverse industries — from strengthening brand engagement in marketing and merchandising to guiding individuals and families through sensitive planning with compassion and clarity. In every role, my focus has been the same: understanding what clients truly need, communicating clearly, and ensuring their experience feels supported and successful. Most recently, as a Pre-Arrangement Advisor with Neptune Society, I helped families navigate end-of-life planning with empathy and professionalism. This role sharpened my ability to connect with people in emotionally charged moments, manage expectations, and ensure clarity at every stage of the client journey — skills that translate directly into strong client success and retention outcomes. I’m passionate about helping clients thrive and organizations grow by fostering trust, delivering meaningful outcomes, and turning first-time clients into advocates. Core Competencies:• Sales Leadership & Business Development• Marketing & Communications Strategy• Team Training & Performance Coaching• Public Relations & Media Outreach• Project & Process Management• Social Media & Content Creation• Sustainability & Renewable Solutions• Client Relations & Consultative Sales

Experience

1. Pre Arrangement Advisor

   Neptune Society

   Mar 2025 — Present · Sacramento, CA, US

   As a Pre-Arrangement Advisor, I guide families through thoughtful, compassionate end-of-life planning. I provide clear, consultative advice on cremation services, funeral pre-planning, and memorial options, helping clients make informed decisions with confidence. My role requires strong communication, empathy, and problem-solving skills, as well as the ability to manage sensitive conversations with professionalism and discretion.Key Qualifications & Skills:• Consultative Sales & Client Relations: Advise clients on services and pre-planning options, building trust and long-term relationships.• Communication & Empathy: Effectively guide families through sensitive discussions with care and clarity.• Process & Project Management: Schedule consultations, coordinate service plans, and ensure follow-through on arrangements.• Collaboration & Team Support: Work closely with internal teams and crematory staff to ensure seamless client experiences.

Education

• Kaplan University

  Bachelor of Science - BS, Communication Studies

  2014 — 2015

Skills

• Microsoft Office
• Sales
• Building Energy Analysis
• Business Communications
• Customer Service
• Research
• Volunteer Management
• Training
• Direct Sales
• Written Communication
• Educational Leadership
• Business Development
• Microsoft Powerpoint
• Hospitality
• Strategic Planning
• Inventory Management
• Employee Training
• Communication
• Sales Management
• Team Building
• Community Outreach
• Solar Energy
• Food
• Restaurant Management
• Microsoft Excell
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Teaching
• Public Speaking
• Microsoft Outlook
• Teamwork
• Recruiting
• Facebook
• Interpersonal Communication
• Social Media
• Windows
• Food Service
• Marketing
• Microsoft Word