Joel Urbanowicz

Senior Director, Digital Workplace Services @Catholic Relief Services

Baltimore, MD, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2021 — Present

Senior Director, Digital Workplace Services @Catholic Relief Services

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Baltimore, MD, US

As Head of Digital Workplace Services:• Work with the CIO, human resources, facilities and other ICT and business leaders to set the vision, mission and strategic direction of the digital workplace and employee experience improvements.• Lead the development, publication, and maintenance of the corporate digital workplace architecture, as well as the roadmap for its future development aligned to business requirements• Develop the DWS organizational functions, roles, and responsibilities.• Develop a talent strategy to plan for future changes and needs.• Strategic digital workplace technology and services vendor management (in collaboration with sourcing, procurement, and vendor management colleagues).• Develop and manage the annual DWS (operating and capital expenditure) budget to ensure it is consistent with overall ICT and company objectives.As Head of Information Security and Data Protection:• Lead the Information Security Organization• Set the Information Security Strategy• Develop the Information Security Framework• Builds the Information Security Network and Communicates the Vision• Operates the Information Security Function• Represents Information Security on the CRS Enterprise Risk Management committee

EDUCATION

2006 — 2008

Mesa Community College

Cisco Network Academy

1999 — 2003

Michigan State University

B.A., Telecommunications

2009 — 2010

W. P. Carey School of Business – Arizona State University

MS, Information Management

SKILLS

IT Service ManagementInformation SecurityData PrivacyProcess ImprovementBusiness IntelligenceBusiness AnalysisIT StrategyChange ManagementItilProject ManagementData CenterIT ManagementCobitSdlcIntegrationVisioPmbokDisaster RecoveryBusiness ProcessCloud ComputingPmpConsultingProject Portfolio ManagementSoftware Project ManagementBusiness Process ImprovementPersonal Data ProtectionHumanitarian AssistanceSoftware Development Life Cycle (Sdlc)International DevelopmentData Protection ActPrivacy LawCyber-Security

ABOUT JOEL URBANOWICZ

Experienced IT Service Management (ITSM) process designer, engineer and manager with specific experience in Configuration, Change, Incident, and Problem management. Further experience in Data Center design and operational management of IT assets in a raised-floor environment. ITIL v3 Foundation and COBIT v4.1 certified.

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