Joel Urbanowicz
Senior Director, Digital Workplace Services @Catholic Relief Services
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WORK HISTORY
Senior Director, Digital Workplace Services @Catholic Relief Services
Baltimore, MD, US
As Head of Digital Workplace Services:• Work with the CIO, human resources, facilities and other ICT and business leaders to set the vision, mission and strategic direction of the digital workplace and employee experience improvements.• Lead the development, publication, and maintenance of the corporate digital workplace architecture, as well as the roadmap for its future development aligned to business requirements• Develop the DWS organizational functions, roles, and responsibilities.• Develop a talent strategy to plan for future changes and needs.• Strategic digital workplace technology and services vendor management (in collaboration with sourcing, procurement, and vendor management colleagues).• Develop and manage the annual DWS (operating and capital expenditure) budget to ensure it is consistent with overall ICT and company objectives.As Head of Information Security and Data Protection:• Lead the Information Security Organization• Set the Information Security Strategy• Develop the Information Security Framework• Builds the Information Security Network and Communicates the Vision• Operates the Information Security Function• Represents Information Security on the CRS Enterprise Risk Management committee
EDUCATION
Mesa Community College
Cisco Network Academy
Michigan State University
B.A., Telecommunications
W. P. Carey School of Business – Arizona State University
MS, Information Management
SKILLS
ABOUT JOEL URBANOWICZ
Experienced IT Service Management (ITSM) process designer, engineer and manager with specific experience in Configuration, Change, Incident, and Problem management. Further experience in Data Center design and operational management of IT assets in a raised-floor environment. ITIL v3 Foundation and COBIT v4.1 certified.
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