Joel Urbanowicz

About Joel Urbanowicz

Experienced IT Service Management (ITSM) process designer, engineer and manager with specific experience in Configuration, Change, Incident, and Problem management. Further experience in Data Center design and operational management of IT assets in a raised-floor environment. ITIL v3 Foundation and COBIT v4.1 certified.

Experience

1. Senior Director, Digital Workplace Services

   Catholic Relief Services

   Oct 2021 — Present · Baltimore, MD, US

   As Head of Digital Workplace Services:• Work with the CIO, human resources, facilities and other ICT and business leaders to set the vision, mission and strategic direction of the digital workplace and employee experience improvements.• Lead the development, publication, and maintenance of the corporate digital workplace architecture, as well as the roadmap for its future development aligned to business requirements• Develop the DWS organizational functions, roles, and responsibilities.• Develop a talent strategy to plan for future changes and needs.• Strategic digital workplace technology and services vendor management (in collaboration with sourcing, procurement, and vendor management colleagues).• Develop and manage the annual DWS (operating and capital expenditure) budget to ensure it is consistent with overall ICT and company objectives.As Head of Information Security and Data Protection:• Lead the Information Security Organization• Set the Information Security Strategy• Develop the Information Security Framework• Builds the Information Security Network and Communicates the Vision• Operates the Information Security Function• Represents Information Security on the CRS Enterprise Risk Management committee

Education

• Mesa Community College

  Cisco Network Academy

  2006 — 2008

• Michigan State University

  B.A., Telecommunications

  1999 — 2003

• W. P. Carey School of Business – Arizona State University

  MS, Information Management

  2009 — 2010

Skills

• IT Service Management
• Information Security
• Data Privacy
• Process Improvement
• Business Intelligence
• Business Analysis
• IT Strategy
• Change Management
• Itil
• Project Management
• Data Center
• IT Management
• Cobit
• Sdlc
• Integration
• Visio
• Pmbok
• Disaster Recovery
• Business Process
• Cloud Computing
• Pmp
• Consulting
• Project Portfolio Management
• Software Project Management
• Business Process Improvement
• Personal Data Protection
• Humanitarian Assistance
• Software Development Life Cycle (Sdlc)
• International Development
• Data Protection Act
• Privacy Law
• Cyber-Security