Joel Sitty
Director of Customer Service @Expliseat
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WORK HISTORY
Director of Customer Service @Expliseat
Paris, FR
Lead the Customer Service team of an ambitious startup, making the transition from new product development, to long-term in-service operations and the required support. Build the necessary systems, processes, internal structure and digital solutions necessary to quickly deliver spare parts, repaired products, and technical solutions to our customers.
EDUCATION
Worcester Polytechnic Institute
Bachelor of Science - BS
Rensselaer Polytechnic Institute - The Lally School of Management
Master of Science - MS
University of California, Berkeley, Haas School of Business
Master of Business Administration - MBA
SKILLS
ABOUT JOEL SITTY
Seasoned Technical Project Manager with over 20 years leading cross-functional teams in international and aviation settings. I\'m comfortable on the shop floor, in the conference room, at the site of the customer, and even on the ramp under an aircraft wing. Some of my accomplishments include- Leading a 12-person technical team, and completing testing on schedule with 100% mission success- Managing repair of 250-engine fleet, and increasing the engine reliability (time-on-wing) by 25%- Representing OEM at customer site, and leading overnight inspection teams to eliminate AOG issues. I\'m known for a hands-on approach and a commitment to delivering results. I bring precision, problem-solving, and technical acumen to every project, empowering teams to achieve their objectives efficiently. Send me a message and let\'s discuss your concerns and solve your business problems, and bring your projects to completion - on schedule and under budget.(Photo: An F-14A Tomcat that I photographed at the 1989 Quonset Point Airshow in Rhode Island.)
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