Joel Schalla
Customer Success People Manager and Sr. CSM driving people growth, customer engagement & success with authentic relationships, value solutioning, and risk management! Woo | Belief | Includer | Positivity | Communication
- Role
- Manager, Customer Success at Apptio, An Ibm Company
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
About Joel Schalla
Top 10 CliftonStrengths: Woo, Belief, Includer, Positivity, Communication, Connectedness, Maximizer, Developer, Empathy, ConsistencyI love to engage with people in authentic relationships & draw out their best, while focusing on high-quality collaboration & solutions! Focused on Strategic customers in the Fortune 100/50/10- Driving corporate & customer satisfaction/success with strong professional & people leadership skills - People management: coaching & developing resources to be the best version of themselves & driving success - Client management: owning & managing enterprise client relationships to high client satisfaction - Project management: driving successful projects with clear execution and strong finishes - customer on-boarding & upgrade projects- 25+ years Oracle JDEdwards product & industry experience including: customer mgt, project mgt, technical/CNC, system administration, implementation, installs/upgrades, Cloud/hosting experience, sales engineer/presales- Technical consulting & support – issue resolution, process development & documentation- Process development & implementation- Technical presales/demo support - Training design, delivery & mentorship – both classroom & one-on-one - With special focus on the CliftonStrengths (aka StrengthsFinder) model- Technical experience & background – TBM, FinOps, Agile, SaaS, J.D. Edwards technology (multi-tier & multi-platform, system admin, installs, upgrades, implementations), ServiceNow, Salesforce, Gainsight, OpenAir, iSeries/Windows OS, MS Office, SQL Server/Access/DB2/Oracle databases, IT systems & telophony, and web design.
Experience
Manager, Customer Success
Apr 2024 — Present
Co-leading the CSM Americas group!
Education
Oral Roberts University
BS Marketing, Marketing
1988 — 1992
Skills
- High Availability
- Process Improvement
- Management
- Salesforce.com
- Data Warehousing
- Virtualization
- Professional Services
- Customer Service
- Financials
- Business Development
- Strategic Planning
- Customer Relationship Management (Crm)
- Oracle
- System Administration
- Cloud Computing
- Information Technology
- Cross-Functional Team Leadership
- Software Implementation
- Jd Edwards
- Pmo
- Leadership
- Project Management
- Business Continuity
- Business Process Improvement
- Software Project Management
- Training
- Customer Satisfaction
- Data Center
- Microsoft Office
- Sales
- Enterprise Resource Planning (Erp)
- Pre-Sales
- Project Planning
- Security
- Enterprise Software
- Enterprise Architecture
- Requirements Gathering
- Integration
- Project Portfolio Management
- Team Leadership
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