Joel Sherman

About Joel Sherman

More than 20 years of investigations, customer service and relationship building experience. High-energy operations/client services director with strong skills developed in the claims and investigations environment. Progressive increases in responsibility due to outstanding interpersonal, relationship building, employee motivation and change management skills. Exceptional success managing teams and vendor partners while collaborating with internal business units and external clients.KEY SKILLS:Customer ServiceProgram ManagementPerformance Management Employee Motivation Change Management Training and Presentation Process Improvement Team ManagementEffective CommunicationClient and Vendor Relationship BuildingInterviewing and HiringPolicy Development and ImplementationFraud Recognition and Claims InvestigationsGroup LeadershipADDITIONAL INTERESTS:Strategic planningWaste reductionProfessional growth and developmentProfessional networking

Experience

1. Assistant Vice President

   Gallagher Bassett

   Oct 2024 — Present

Education

• Northern Illinois University

  Master of Business Administration (M.B.A.), Managerial Leadership

  2012 — 2015

• The Ohio State University

  B.A. Social and Behavioral Sciences, Criminology

  2000 — 2005

Skills

• Leadership
• Workers Compensation
• Performance Management
• Training
• Insurance
• Risk Management
• Private Investigations
• Claim
• Management
• Team Building
• Fraud
• Interviews
• Security
• Human Resources
• Employee Training
• Employee Motivation
• Change Management
• Presentation
• Process Improvement
• Team Management
• Effective Communication
• Client Relationship Building
• Vendor Relationship Building
• Policy Development and Implementation
• Project Management
• Group Leadership