Joe Locascio
Client Success Executive @Marathon Health
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WORK HISTORY
Client Success Executive @Marathon Health
Charlotte, NC, US
A merger of Marathon Health and Everside Health occurred in February 2024.• Responsible for continued satisfaction of 15 clients totaling $7 million in annual revenue• Build relationships with key client stakeholders and broker representatives to support KPIs• Develop and present innovative strategies to increase client satisfaction by upselling Marathon solutions• Manage client challenges and crisis situations in a timely fashion to mitigate risk • Provide strategic guidance to internal teams and leadership based on client concerns• Manage cross-functional teams to analyze pricing, usage and fulfillment data and present to clients• Experience working with variety of clients including manufacturers, municipalities, school districts, and labor and trade unions
EDUCATION
Syracuse University
BA and MS
SKILLS
ABOUT JOE LOCASCIO
Strong executive and operational manager with a focus on client services. My strengths include exemplary project and process management skills, leading teams, and providing excellent customer service. A collaborative and creative problem solver with experience in delivering program improvement plans and strategic initiatives. Noted expertise in managing complex projects, compliance, change management and building relationships.
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