Joelle Schmeltzer
- Role
- Customer Onboarding Specialist at Workstream
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Joelle Schmeltzer
I am an energetic, outgoing person with an easy-going personality. I bring with…
Experience
Customer Onboarding Specialist
Apr 2022 — Present
Educated and advisor for Midmarket level clients, assisted in solving technical problems, configuring integrations, and ensuring maximum adoption of Workstreams platform. Throughout the customer lifecycles, the prioritization of delivering a fantastic customer experience, and onboarding is the first step in their lifecycle- Build strong relationship with clients and main points of contact through their stages in the customer journey - Managered customers from sales handoff through client launch and early adoption, driving engagement and ensuring products are configured optinmally for clients - Liaised internally with sales, implementation, customer success, customer support teams, and other key stakeholders as an advocate for your clients - Developed deep technical and operational understanding of our offerings and serve as a subject matter expert for clients - Launched new midmarket and corportate clients on our products, including smooth handoff to customer success managers and/or support after onboarding period - Identified, developed, and evaluated accounts of clients based on knowledge of the client’s objectives and goals - Compiled comprehensive lists describing products, additional service offerings, and developed strategic advice for each client
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