Joelle Dennig

About Joelle Dennig

I’m a Customer Success leader working at the intersection of manufacturing technology, SaaS, and AI. I help enterprise teams translate complex operations into measurable business outcomes. I currently manage a portfolio of over $6M in ARR and have delivered more than 60% year-over-year growth by driving adoption, expansion, and long-term value.Since 2017, I’ve worked directly within manufacturing environments, combining hands-on experience with strategic oversight. With a background in Industrial Engineering and certification as a Lean Six Sigma Black Belt, I bring structured problem-solving to complex operational and digital challenges.My approach is grounded in strategic management, value creation, and clear feedback documentation. I work across customer and internal teams to reduce churn, identify opportunities, and make sure the right solutions reach the right people—from the shop floor to the C-suite.Manufacturing is more critical than ever in a fast-paced digital world. I’m passionate about operational excellence and committed to helping customers transform their operations to be as efficient and impactful as possible. As a woman building momentum in the industrial and tech space, I bring adaptability and strategic clarity to industries that are rapidly evolving. I believe Customer Success should be a growth engine—driving performance, profitability, and operational transformation.

Experience

1. Customer Success Manager

   Tulip Interfaces

   Dec 2022 — Present

   As a Customer Success Manager at Tulip, I own a $6M+ ARR portfolio across enterprise and strategic accounts in the manufacturing and industrial tech space. I focus on driving product adoption, long-term retention, and account expansion by aligning platform value with each customer’s operational goals.In 2024, I helped generate a 60% increase in ARR across my account base, with performance currently tracking ahead for 2025. I maintain one of the lowest churn rates in the organization by prioritizing executive alignment, proactive success planning, and cross-functional engagement between customer teams and Tulip’s product, data, and sales orgs.I specialize in identifying strategic growth opportunities and collaborating with account executives to close expansion deals, positioning Customer Success as a revenue-enabling function. My approach combines frontline insight with operational rigor — helping customers unlock measurable value while driving platform stickiness and long-term impact.

Education

• University of Rhode Island

  Bachelor of Applied Science (B.A.Sc.), Industrial Engineering

  2013 — 2017

• The Johns Hopkins University

  Master of Business Administration - MBA, Finance