Joelle Darwish

Sales Support Representative @Medisca

Montreal, QC, CA

Processed customer orders and pricing quotes for products, equipment, and services and ensured accuracy and efficiency throughout the order lifecycle- Provided day-to-day support for the sales team by handling client inquiries, pricing questions, and support with navigating our website- Worked cross-functionally with the Regulatory Affairs, R&D, Compounding Services, and Equipment teams to get answers for clients on technical, shipping, regulatory, and equipment-related inquiries- Promoted formulation support, equipment solutions ans well as training and courses to clients, following up on leads and moving them through to purchase- Managed product returns, credit requests, and logged client complaints with the Quality Assurance team to ensure timely resolution and documentation- Trained and mentored new Sales Support Representatives, walking them through SOPs, how to handle common and complex client situations, and how to prioritize tasks- Shared product information with clients using Safety Data Sheets (SDS), Certificates of Analysis (COAs), and allergen documents- Actively pitched promotions, sales, and special offers, and managed the complete sales process when aclient showed interest in making a purchase- Collaborated closely with Account Executives and Business Development Executives to help close larger sales, particularly for equipment- Used inventory systems to check product availability and coordinated with the Demand Planning team for special packaging or packdowns when needed.

Concordia University

Bachelor of Science - BSc, Major Biochemistry - Minor French Language