Joeliz Joseph K

About Joeliz Joseph K

As Deputy General Manager of Business Operations at IBM, I bring over two decades of expertise in optimizing BPO operations and fostering collaboration across diverse teams. My current role focuses HR Operations, specifically in Core HR and Onboarding.My previous role focused on streamlining processes, enhancing compliance, and driving employee engagement for a workforce. Leveraging a dynamic governance system, I enable efficiency and transparency across delivery and support functions while managing senior executive visits and real estate forecasts. With extensive experience in financial analysis, client relations, and process reengineering, I have championed initiatives like IBM’s Intelligent Workflow platform and a multilingual language translator for operational excellence. My commitment to continuous improvement and servant leadership ensures our teams consistently deliver impactful results while advancing transformation goals.

Experience

1. Dgm HR Talent & Transformation

   IBM

   Jul 2024 — Present · Bangalore Urban, IN

   Leader of multiple prominent teams supporting one of the largest Consulting Firms in their HR Operations, across the US and Canada regions• Spearheaded HR transformation initiatives to enhance organizational efficiency and talent management strategies. • Drove significant improvements in client satisfaction and employee engagement, resulting in decreased attrition rates. • Leveraged analytics to inform decision-making and optimize HR delivery processes, contributing to overall business growth.

Education

• St Joseph's College of Commerce

  Bcom, Accounting and Finance

  1996 — 2001

• BEL High School

  SSLC

  1993 — 1996

Skills

• Process Improvement
• Service Delivery
• Process Management
• Operations Management
• Problem Management
• Team Management
• Vendor Management
• Outsourcing