Joseph Lipski
Director, Carrier Appointments @Trucordia
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WORK HISTORY
Director, Carrier Appointments @Trucordia
EDUCATION
Lasell University
Bachelor of Science, Business Administration; Marketing
The Hartford School of Insurance
PLCS, Personal Lines Development Program
SKILLS
ABOUT JOSEPH LIPSKI
Insurance runs through my veins (a residual effect of growing up in CT, USA) and I have an obsession for creating efficiencies through technology. These two forces clash thanks to antiquated systems, manual process nightmares, and apprehension to change. InsurTech is the force for change and it’s an industry that gives me energy and creative freedom.I\'ve found can leverage my background to develop relationships with empathy - I know what drives insurance carriers and brokers because I\'ve been on both sides. My approach to problem solving is very systematic and always starts with the data.(You can\'t have a conversation with me without talking about process or a worksheet.)This foundation has proved successful, translating to-Exponential growth in engagement-Significant reduction in churn-Above industry standard NPS and CSAT scores-Comprehensive customer enablement (direct and digital)-Regular product feedback loops-Exceptional talent development
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