Joel Francisco

About Joel Francisco

Technology and cybersecurity leader with 20+ years of experience designing, securing, and optimizing enterprise IT operations. I specialize in aligning infrastructure strategy, governance, and security architecture with executive business objectives.As Managing Partner of a Managed Service Provider, I lead Service Delivery, Infrastructure Operations, and Cybersecurity Strategy across multi-industry environments. My focus centers on risk reduction, compliance alignment, operational maturity, and scalable technology governance.I drive cybersecurity frameworks including CMMC, NIST, PCI-DSS, and cyber insurance requirements—translating regulatory standards into practical technical controls and measurable outcomes. My experience includes enterprise security stack selection (EDR, identity protection, email security, MFA, conditional access), audit-readiness initiatives, and security posture assessments.With deep expertise in Microsoft 365 Enterprise architecture, cloud modernization, hybrid infrastructure, and virtualization, I have led large-scale migrations, tenant hardening initiatives, and automation strategies across 1,500+ endpoints and 250+ servers.Beyond engineering, I focus on executive-level impact:• Establishing KPIs and SLA governance models• Improving operational efficiency and service profitability• Standardizing technology ecosystems for scalability and control• Developing high-performing technical teams• Aligning IT investment with long-term enterprise growthI bring a balanced perspective of technical depth, cybersecurity leadership, and operational strategy—bridging the gap between board-level objectives and technical execution.Certifications:Microsoft 365 Enterprise Administrator ExpertMicrosoft 365 Teams Administrator AssociateMCP, MCTS, MCITP

Experience

1. Managing Partner Services & Operations Senior Systems Architect

   Atomic Technology Solutions

   Nov 2017 — Present · Irvine, CA, US

   Managing Partner leading Service Delivery, Infrastructure Strategy, and Cybersecurity Direction for a growth-focused Managed Service Provider (MSP). Own operational performance, technology standardization, and strategic execution across internal systems and a diverse client portfolio. Drive decisions that strengthen security maturity, compliance readiness, automation efficiency, and long-term enterprise value.Executive Leadership & Operations• Lead end-to-end Service Delivery (L1–L3) and Systems & Network Administration• Own KPIs, SLA performance, service profitability, and operational scalability• Designed and implemented company-wide SLA frameworks, escalation models, and workflow automation• Deliver executive-level QBRs, financial reporting, and strategic IT roadmaps• Standardized technology stack within the Kaseya ecosystem to improve margin, integration, and control• Align operations with growth objectives and long-term valuation strategyInfrastructure & Automation• Oversee lifecycle management of 250+ servers and 1,500+ endpoints• Architected automated Windows patching across 1,500 nodes to reduce risk and improve compliance• Lead RMM architecture and optimization (Autotask, DattoRMM)• Implement proactive monitoring frameworks to reduce downtime and reactive workload• Direct backup & disaster recovery strategy (Datto, Veeam, Acronis)• Oversee Windows Server and Hyper-V environmentsCybersecurity & Compliance• Define cybersecurity standards and product selection (Datto EDR, email security, MFA, conditional access)• Guide clients through CMMC, NIST, PCI-DSS, and cyber insurance compliance initiatives• Conduct security posture assessments and risk remediation planning• Align security architecture with audit-readiness requirementsCloud & Strategic Projects• Lead Microsoft 365 migrations and cloud transformation initiatives• Oversee email and SharePoint migrations• Drive tenant security hardening and governance strategies

Education

• University of Perpetual Help System DALTA

  Bachelor of Science, Computer Science

  1998 — 2002

• University of Perpetual Help System DALTA

  Bachelor of Science in Computer Science

Skills

• Ibm Servers
• Active Directory
• Windows Server
• Hardware
• Ccna
• Cisco
• Servers
• Oracle
• Operating Systems
• Firewalls
• Microsoft Exchange
• Scom
• Symantec Endpoint Protection
• Microsoft System Center Configurations Manager
• Adobe Creative Suite
• Windows Server 2008
• Disaster Recovery
• Vmware Esx
• Mac Os X
• Cisco Technologies
• Security
• Red Hat Linux
• Microsoft System Center Operations Manager
• Troubleshooting
• Dell Poweredge Servers
• Sdlc
• Windows Server 2003
• Web Development
• Vmware Fusion
• Tape Libraries
• System Administration
• Microsoft Sql Server
• Web Design
• Sharepoint
• Apache
• Hyper-V
• Dns
• Phpmyadmin
• Symantec Netbackup 7.1
• Group Policy