Joel Femrite

Manager Technology Operations @Ameriprise Financial Services, LLC

Minneapolis, MN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2015 — Present

Manager Technology Operations @Ameriprise Financial Services, LLC

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Minneapolis, MN, US

Provide operational leadership and direction to technology operations team(s) including employees, contract personal and strategic vendor partners. Accountable for the availability and performance of Advice Wealth Management applications and services and seamless business business consumption of them. Own operational support, front line management of incidents and problems, and proactive/preventative analysis. Serve as escalation point and operational expert for issues, changes, various support requests and projects related to area of responsibility.

EDUCATION

1987 — 1993

University of Minnesota-Duluth

Bachelor’s Degree

SKILLS

Process ImprovementTeam BuildingManagementCa Service CatalogPaymentsCoachingCustomer ServiceBusiness DevelopmentCall CentersStrategic PlanningMulti-Cultural Team LeadershipVendor ManagementCross-Functional Team LeadershipCall CenterLeadershipProject ManagementContact CentersBusiness Process ImprovementFinancial ServicesCrmBankingCustomer SatisfactionTrainingRisk ManagementQuality AssurancePci StandardsIT Service ManagementTeam LeadershipRelationship ManagementAccount ManagementChange ManagementOutsourcingSox 404Business AnalysisStrategy

ABOUT JOEL FEMRITE

Manager Technology Operations at Ameriprise Financial Services, Inc.

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Joel Femrite — Manager Technology Operations at Ameriprise Financial Services, LLC in Minneapolis, MN, US | Unifers