Joel C.

About Joel C.

Accomplished facilitator between Business Systems and Information Technology with emphasis on Business Analysis, Project Management and Qualitative Assurance- In-depth knowledge of SDLC, Business Process Modeling, UML, RUP- Exceptional Business writing skills in writing Business requirements, Use Case Specifications, Functional Specifications, Unified Modeling Language (UML) diagrams such as Activity diagrams, Process Flow diagrams and Sequence Diagrams- Worked extensively with State agency, Energy-Utility firms, Wholesale Commercial Lending and Retail Banking- Coordinate upgrades and rollouts of complex processes and systems including implementation, training and monitoring performance- Partner with project sponsors to define new project objectives, scope, schedule, and budgeting- Work with Business Management Group on Post Assessment Reviews- Proficient in Test Planning and creating detailed Test cases. Utilized Requirement Traceability Matrix (RTM) for tracking requirements- Experience in conducting GAP analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements- Highly analytical and detailed oriented approach in developing the methods and measures to meet requirements and solve any issues that arise during the project. Also experienced with SOA (service oriented architecture) approaches- Well-versed in creating user guides, power point presentations, training manuals as well as designing training plans for Junior Analysts and Users- Demonstrated ability to work independent and team oriented environments with well developed organizational skills, excellent interpersonal and communicative skills- Highly motivated team player with excellent communication, presentation and interpersonal skills to deal with people with conflicting needs. Ability to work under pressure and meet deadlines.

Experience

1. IT Project Manager

   Commonwealth of Massachusetts

   Mar 2012 — Present · Boston, MA, US

   Worked with IT Managers and Department Heads to develop proposed operational and financial plans for evaluation at the beginning of each budget cycle- Assisted in creating the Advance Planning Document (APD) which outlined the scope of upcoming product releases and resource needs- Spearheaded a team of Business Analyst and QA Analysts on various technical initiatives throughout the two product releases- Interacted with stakeholders and subject matter experts (SMEs) from various levels of Business to understand the high-level requirements around various FamilyNet modules such as Title IVE, Legal, Service Plan and Service Referrals- Documented Business and Functional requirements by creating multiple Business Requirement Documents (BRDs) for different project releases- Scheduled and led JAD sessions with developers to create screen layouts and mockups- Created functional process flow diagrams to identify various business and operational processes which were then translated to Functional Specifications- Participated in developing test plans and test procedure templates and guidelines to be used by the project team with detailed screen layouts with regards to various types of user actions- Managed a running log of defects in JIRA- Led the User Acceptance Testing (UAT) sessions with key business users to explain the newly developed system functionality- Overlooked the development of release strategies by QA analysts- Provided remote and onsite support to end users during and post-implementation- Interacted with the Helpdesk team to investigate and resolve production issues- Worked with IT Trainer to create training material in addition to conducting interactive live training with offsite users- Member of the team that was responsible for implementing Governor Deval Patrick’s key initiative of distributing mobile devices to all DCF field workers.

Education

• University at Buffalo

  Bachelor of Science (B.S.), Electrical and Electronics Engineering