Joel Sylvester

About Joel Sylvester

For over 30 years, I\'ve fueled my passion for crafting exceptional customer experiences…

Experience

1. Chief Client Officer

   Five Star Solutions

   Dec 2011 — Present

   An award-winning call center outsourcer with a track-record for delivering exceptional customer service for clients with voice, email, chat, and IVR services. In over 35 years in the call center outsourcing industry, Five Star Call Centers has worked with several industries including: retail, hospitality, product support, financial services, professional services and healthcare. Joel is leading the team as partner, and the head of sales and marketing. Five Star Call Centers was named to the Inc. South Dakota Large Employee of the Year at the Governor’s Awards, and a three times Fellowes Vendor of the Year. Interested companies can learn more or request a no-obligation quote by calling 60••••••21 or visiting FiveStarCallCenters.com/contact-us.

Education

• University of South Dakota

  Business Administration, Business Administration and Management, General

  1994 — 1998

Skills

• Team Leadership
• Sales Management
• Higher Education
• Account Management
• Business Development
• Recruiting
• New Business Development
• Financial Services
• Healthcare
• Transportation
• Inbound Lead Generation
• Customer Service
• Tourism
• Customer Experience
• Banking
• Strategy
• Customer Satisfaction
• Team Building
• Leadership
• Credit
• Telecommunications
• Training
• Logistics
• Marketing
• Quality Center
• Crm
• Sourcing
• Iso
• Executive Management
• Inbound Marketing
• Vendor Management
• Budgets
• Change Management
• Treatment
• Fundraising
• Insurance
• Call Centers
• Manufacturing
• Management
• Telemarketing