Joel Samuel
Strategic Business Operations Leader
- Role
- Staffing Coordinator (On-call Operations) at BG Staffing
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Joel Samuel
I am an Operations and Workforce Management professional with 7+ years of experience…
Experience
Staffing Coordinator (On-call Operations)
Oct 2022 — Present · Dallas, TX, US
Built and scaled a centralized On-Call Staffing department, improving nationwide after-hours fulfillment efficiency.Directed staffing placements across multi-state markets, maintaining a consistent zero open-order rate through strategic workforce allocation.Achieved a 97–100% call response rate, ensuring timely staffing solutions and elevated client engagement.Increased digital adoption of payroll systems from 70% to 98%, improving accuracy and speed in processing.Led client relationship management, boosting service quality, satisfaction, and retention across U.S. regions.Generated $1M+ in revenue through high-impact staffing solutions and long-term client partnerships.Integrated and optimized scheduling and applicant tracking systems (ATS), enhancing workflow and responsiveness.Supervised 200+ field employees independently, ensuring SLA adherence and timely placements.Trained and mentored new team members, improving service delivery and operational efficiency.Collaborated with Regional Directors and Account Managers to design market-specific staffing strategies.Monitored and reported financial KPIs, aligning workforce allocations with profitability and budget goals.Launched and refined the On-Call Operations Department, reducing response time and fulfillment delays by over 40%.
Education
Christ University, Bengaluru
Masters in Business Administration
Kristu Jayanti College Autonomous
Bachelors in Business Administration
Skills
- Research
- Microsoft Word
- Operations Management
- Microsoft Powerpoint
- Management
- Leadership
- Project Management
- Customer Service
- Public Speaking
- Microsoft Office
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