Joel Sah

Case Manager @Centre Francophone Du Grand Toronto

Mississauga, ON, CA

Conduct comprehensive needs assessments using SEBAA and GNES frameworks to identify clients’ social, linguistic, educational, and health needs.Develop Individualized Settlement Plans (PEI) with SMART objectives for short, medium, and long-term goals, prioritizing needs and fostering autonomy.Coordinate and facilitate referrals to community and government partners, including health, employment, housing, legal, and educational services.Provide direct and indirect support, including orientation, advocacy, accompaniment to appointments, and community integration initiatives.Utilize Trauma-Informed Care (TIC) and MRRM approaches to ensure culturally sensitive and psychologically safe interventions.Monitor client progress with ongoing follow-ups, documenting outcomes using OCMS/ETO systems to adjust plans as needed.Achieve measurable client outcomes: improved access to essential services, increased language and employment readiness, and strengthened social support networks.

Georgetown University

Executive MBA, Business Administration and Management, General