Joel Nagle
Client Experience Manager at SKYGEN
- Role
- Client Experience Manager at SKYGEN
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Joel Nagle
Over twenty years of experience directly supporting clients in a SaaS Environment. I’ve had varied roles over those twenty years, and have learned to understand the value that excellent service brings to a relationship. When clients do not need to be concerned with the stability of daily operations and project work, clients have the ability to focus on long term, strategic initiatives, resulting in strong and mutually beneficial relationships.I take pride in providing that excellent service.
Experience
Client Experience Manager
Jul 2021 — Present · US
Ownership of all service aspects of the relationships of an assigned portfolio of clients- Primary escalation point for production impacting issues- Project management responsibility for client software upgrades- Cultivate client relationships in order to help prioritize client project requests and software enhancement requests- Mentor new team members and management of team Account Manager.
Education
University of Wisconsin-Milwaukee
MBA, Financial Strategy
2004 — 2007
University of Notre Dame
BA, English
1996 — 2000
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