Joel Mathew
Customer Success Manager @Lucidity | MBA, IIMK
- Role
- Customer Success Manager at Lucidity
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Joel Mathew
Seasoned Customer Success Manager with 6+ years of progressive experience in B2B SaaS and EdTech sectors, driving value realization, engagement, and retention for global enterprises. Currently pursuing an Executive MBA from IIM Kozhikode, I leverage expertise in strategic account management, digital adoption, monetisation, and cross-functional leadership to consistently exceed retention targets (GRR/NRR) and spearhead growth initiatives across diverse international markets. Proven ability to build and scale customer success operations, foster strong client relationships, and maximize product adoption to deliver significant business impact.
Experience
Customer Success Manager
Oct 2025 — Present · Bengaluru, IN
Education
Indian Institute of Management, Kozhikode
Executive Post Graduate Programme in Management
Christ University, Bangalore
Master of Arts, Literature and Communication studies
2018 — 2020
St. Joseph's Pre-University College
High School, PCMB
Christ University, Bangalore
Bachelor of Arts, English Honours
2015 — 2018
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