Joel Lewis

EVP of Client Services at Support Services Group @Support Services Group

Minneapolis, MN, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2022 — Present

EVP of Client Services at Support Services Group @Support Services Group

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Support Services Group began in 1998 with a simple mission - to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care, E-commerce, Retail, B2B/B2C Sales, Support, Membership Services, Travel and more. All supported with team members in 25 contact centers and work from home locations across the United States, Canada, Latin America, Europe and Asia.

SKILLS

Workforce ManagementClient ServicesCall CenterCredit CardsVendor ManagementContract NegotiationsBack OfficeCreditCustomer RetentionOffshore DrillingCustomer ServiceLeadershipInbound MarketingStrategic PlanningPortfolio ManagementCustomer ExperienceContract NegotiationStart-UpsBpoCall CentersBusiness DevelopmentCustomer SatisfactionCall Center DevelopmentNew Business DevelopmentOffshoringStrategyProcess ImprovementB2bCustomer RelationsRelationship ManagementOutsourcingOffshoreAnalyticsP&L ManagementCustomer Relationship Management (Crm)Business Process Outsourcing (Bpo)Performance ManagementFinancial ServicesCrmCompliance

ABOUT JOEL LEWIS

Global EVP of Client Success at Support Services Group

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