Joel Jolly

Patient Pathway Coordinator @NHS England

London, GB

Monitored and optimised patient journey data from referral to discharge, aligning operational workflows with NHS KPIs and performance targets.• Collaborated with cross-functional teams (clinicians, admin, external partners) to improve process efficiency and ensure data-driven decision-making in patient care pathways.• Maintained and validated large datasets within patient record systems (Cerner), ensuring high standards of data integrity, compliance, and governance in line with NHS standards.• Provided high-level patient support, handling queries, rescheduling appointments, and improving patient experience through efficient communication.