Joel Johnson
- Role
- SVP, Senior Director Customer Experience Group Strategy at First Citizens Bank
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Joel Johnson
Results driven professional with more than twenty years demonstrated success of working…
Experience
SVP, Senior Director Customer Experience Group Strategy
Dec 2020 — Present
Leads development, execution and success of strategy planning for the Customer Engagement Center. Manage team of Leaders focused on utilizing customer insights to drive business needs of Consumer and Business product lines. Partners with key stake holders to develop a digital and cross-channel strategy with focus on market trends to improve overall customer experience. Partner on the design of customized operational models that illustrates the combination of processes, assets, and…
Skills
- Risk Management
- Outlook
- Customer Service
- People Skills
- Leadership
- Vendor Management
- Banking
- Team Building
- Strategic Planning
- Microsoft Excel
- Sales
- Management
- Crm
- Negotiation
- Call Centers
- Process Improvement
- Leadership Development
- Training
- Program Management
- Aspect
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