Joel Jj Jodhan
IT Specialist | Solving Technical Challenges | Streamlining Systems & Supporting Business Growth
- Role
- Information Technology Service Delivery Manager at Strictly Technology
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Joel Jj Jodhan
IT Service Delivery Manager in overseeing IT service operations, managing cross-functional teams, andenhancing service delivery processes. Proven track record in optimizing service performance, ensuringcustomer satisfaction, and leading ITIL-based service management initiatives. Adept at aligning ITservices with business objectives and driving continuous improvement in service delivery.
Experience
Information Technology Service Delivery Manager
Jul 2021 — Present · Fort Lauderdale, FL, US
Lead the IT service delivery team, ensuring high-quality service and support aligned with SLAsand customer expectations.• Implement and manage ITIL processes, including Incident Management, Problem Management,and Change Management.• Develop and maintain strong relationships with key clients, addressing their needs and ensuringhigh levels of customer satisfaction.• Monitor and analyze service performance metrics, identifying areas for improvement andimplementing corrective actions.• Coordinate with cross-functional teams to deliver seamless IT solutions and resolve complextechnical issues.• Manage the IT service delivery budget, ensuring cost-effective operations and resourceallocation.
Education
Broward College
Bachelor of Technology, Information Technology
2018
Coconut Creek High
Diploma of Education
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