Joel Gustafson

About Joel Gustafson

Global IT professional with more than 25 years of experience specializing in service delivery, IT strategy, cloud, AI, data governance, security, infrastructure, operations, procurement, applications support, database, architecture, end user support, end user computing, and project management at professional service and consumer product organizations ranging in size from to over employees.Transformational leader expert in managing global IT projects, including cloud migration, IT operations; service delivery; data warehouse/lake, business process and workflow, network and data center management (physical, virtual and cloud-based environments); application deployment and support; procurement; configuration/testing; vendor contract and license negotiation/management; DR/BCP recovery management; implementing an ITIL-based framework; asset management; stakeholder management; and Sarbanes-Oxley (SOX) compliance.Experienced management of customer support, call center, application support, data management, security, operations, infrastructure, data center and cloud engineering teams, project management teams and systems architects; teams have ranged in size from 8 to over 125 reports. Implemented a culture of continuous improvement focusing on the roll out of key performance metrics, team and individual goals and access to job-related education and training.Consolidation and modernization of IT infrastructure, cloud, and support teams both internally and outsourced. Experience sourcing, transitioning and managing international outsourced/offshore support programs.Emphasis on implementing efficiencies via business process re-engineering to drive cost reductions. Initiatives included globalizing and consolidating operations teams, contracts and vendors, creation of global procurement process and implementation of purchase card programs.Member of the IT executive team responsible for creating strategy for all facets of information technology, including enterprise road maps; end user system strategy; cost saving and efficiencies reviews; service delivery; and strategic partner relationships.

Experience

1. Chief Information Officer

   Crowell & Moring

   Mar 2023 — Present · Chicago, IL, US

   Responsible for global IT strategic planning, budget, operations, staff development, security, information & data governance, e-Discovery, and executive business partnerships. Focus on developing modern work methodologies, collaboration platforms, cloud migration, workflow and process automation, AI, and data analytics. Cloud Migrated• Messaging and Communication Platforms• Voice Solutions• Intranet and SharePoint online/cloud• Citrix Remote Connectivity • OneDrive Integration• Redevelopment of custom applications to a Cloud-Native • Financial System (3E) migration to Azure IaaS • iManage Cloud (in process)• Board Communications via Diligent • Regulatory Controlled Data Platform (Preveil) • Mobile Management Intune• Hello and Cloud-Based Palo VPN with Always-On Feature• Azure Data Warehouse/Data Lake AI Adoption bifurcated Approach• Efficiency Enhancements with Copilot• Legal Utilization Legora, WestLaw and other KM related AI solutions• Internal Azure AI developed prompt library• Fixed fee proposal POCIT Operational Maturity• Developed PMO and Time Tracking for Improved Utilization and Resourcing planning• Introduction to Change Management • Adoption of ITIL Framework with emphasis on Problem Management• Target: 75% reduction from 2023 levels completed• Comprehensive restructuring of IT contracts over 2 years• Reduction of Redundant Applications/Services• Strategic Sourcing InitiativesSecurity Enhancements• Implementation of Conditional Access controls• Transition to Single Sign-On (SSO) and Passwordless Authentication• Integration of Always-On VPN via HelloCollaboration• Intapp Work Space for matter based legal team workspace• Microsoft Modern Work supporting workflow and assignment • Viva Communities and Amplify Workflow/Process Definition and Automation Adoption• Focus on Automation and Process Improvement Particularly in Business Services• Utilization of ServiceNow for Efficient Workflow Management

Education

• North Central College

  BA, Political Science

Skills

• Multi-Cultural Team Building
• Elite
• System Monitoring
• Management Consulting
• IT Outsourcing
• Software Licensing
• Infrastructure
• Contract Negotiation
• Program Management
• IT Operations
• Microsoft Exchange
• Change Management
• Project Management
• Governance
• Global Staff Management
• Process Improvement
• Networking
• Remote Monitoring
• Leadership
• Peoplesoft
• Offsho
• Wireless
• Outsourc
• Professional Services
• Network Infrastructure
• Customer Service
• Sarbanes-Oxley
• Integration
• Vmware
• Procurement
• Disaster Recovery
• Business Continuity Planning
• Compliance Testing
• Cisco Voip
• IT Management
• Sourcing
• Vendor Management
• Offshore Outsourcing
• Data Center
• Infrastructure Management