Joel Go
Sr Customer Success Manager, Lead @Treasure AI
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WORK HISTORY
Sr Customer Success Manager, Lead @Treasure AI
Dallas-Fort Worth, TX, US
Monitor customer adoption and product utilization understand exactly how customers are using our platform and how that aligns to their business objectives.• Drive renewals and cross and upsell incremental revenue derived from additional TD solution offerings, increased TD solution utilization, and pursuing new strategic customer targeted use cases and organizational groups.• Drive the on-boarding of new customers with a keen focus on success criteria that will deliver a quick time to value and customer skill transfer around TD best-practices.• Help customers understand the value of Treasure Data as a Customer Data Platform, understand how they can build ETL pipelines, Data lakes, and IOT scenarios, as it pertains to expansion of the account.• Provide consistent customer experience feedback to TD support and product development teams to ensure continual improvement of TD’s solution offerings.Partner with Marketing to drive joint customer success stories and co-marketing opportunities.
EDUCATION
De La Salle University
BS-ECE, Electronics and Communications
De La Salle University
BS Electronics and Communications Engineering, Electrical and Electronics Engineering
SKILLS
ABOUT JOEL GO
Seasoned program and quality manager with a demonstrated history of working in the information technology and services industry. Strong program and project management professional skilled in Business Process, Test Management, Analytical Skills, Requirements Analysis, Agile Methodologies, and IT Strategy.
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