Joel Figueroa
Technical Support Specialist @ Odoo | MIS
- Role
- Technical Support Specialist at Odoo
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Joel Figueroa
Hi, I’m Joel! For as long as I can remember, working with technology has always been my…
Experience
Technical Support Specialist
Apr 2025 — Present · San Francisco, CA, US
Provide functional and technical support across 60+ Odoo applications via online ticketing• Resolve ~3 tickets per day earning 30+ positive customer ratings by delivering tailored solutions with clear instructions, videos, and documentation• Use developer tools to troubleshoot databases, modify QWeb views, and debug configuration/upgrade issues across different hosting environments• Support high-urgency channels (Emergency Line + LiveChat), improving resolution response time and overall customer experience• Perform root-cause analysis and escalate reproducible defects to Bugfix/Development teams, contributing to improved stability of new versions
Education
San Jose State University
Bachelor of Science - Business Adminstration
2019 — 2023
Monache High School
High School Diploma
2015 — 2019
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