Joel Faessler

Experience

1. Senior Analyst - Commercial Financial Services

   Best Buy Business

   Dec 2023 — Present

   Responsible for improving client success related to Commercial Financial Services and B2B payment and invoicing execution by:• Developing and utilizing common payment and invoicing procedures for Operational, Sales and Client execution• Gathering financial services program information and requirements• Vetting and determining financial services capabilities• Developing, testing, and implementing new processes and platforms • Orchestrating teams to execute and deliver from planning to run rate payment, settlement and client invoicingPartner & Portfolio Management• Strategic cross-functional leadership with Sales, Vendors and internal Finance teams• Subject Matter Expert and content developer and creator for execution of commercial financial services programs and platforms to enable execution from sales to operations• Onboarding new and supporting existing financial service programs within the B2B platform.• Contribute to financial partner onboarding, RFP activities and contractual negotiationsOperational Execution • Responsible for the process documentation, testing, viability and operational execution of payment processing, settlement, and invoicing on the B2B platform• Escalation and Issue resolution with cross-functional partners, sales and clients as needed• Direct and indirect leadership of team members handling Net 30, Leasing and Financing• Responsible for managing bad debt, chargebacks, tax and settlement related operationsDirect and Indirect Leadership• Operational discipline and work ethic (lead by example)• Communication and organizational management skills• Demonstrated ability to work with senior leadership and clients• Conflict management and resolution• Critical decision-making skills

Education

• Bethel University

  Bachelor's Degree, Communication - Relational Studies

  2006 — 2011

Skills

• Microsoft Office
• Sales
• Marketing
• Sales Operations
• Customer Service
• Leadership
• Merchandising
• Team Leadership
• Time Management
• Logistics
• Customer Satisfaction
• Inventory Management
• Inventory Control
• Process Scheduler
• Retail
• Sales Management
• Team Building