Joel Dsouza

Marketing Leader | Growth | Retention | Revenue | Analytics

Role
General Manager - Growth at Paytm
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Joel Dsouza

Growth focused marketing leader with deep experience building and scaling high-impact growth engines across Fintech, Gaming & Healthcare industries. Strong expertise in GTM, performance & social, retention and growth marketing, customer lifecycle management, CRM, and product-led growth. Proven ability in P&L ownership, churn modeling, and marketing mix optimization.

Experience

  1. General Manager - Growth

    Paytm

    Jul 2025 — Present · Bengaluru, IN

    Leading growth for Paytm’s Recharge & Utility business with P&L ownership, driving market share expansion while achieving positive business EBITDA.Focus on unlocking cross-sell opportunities and scaling user growth through performance marketing, funnel optimization, and lifecycle management. Championing Voice of Customer insights to improve product journeys and enhance retention.Partner with cross-functional teams to build sustainable growth levers and deliver seamless, high-impact user experiences.

Education

  • SoftPro Digital Institute

    Digital Marketing, Digital Communication and Media/Multimedia

  • St Andrews College, Bandra

    Bachelor of Commerce (BCom), Business/Commerce, General

    2009 — 2012

  • Don Bosco Institute of Management

    Master of Business Administration - MBA, Marketing

    2013 — 2015

  • St Andrews College, Bandra

    HSC, Commerce

    2007 — 2009

Skills

  • Microsoft Word
  • Team Leadership
  • Public Speaking
  • Management
  • Negotiation
  • Corporate Sales Management
  • Manage Client Relationships
  • Market Research
  • Microsoft Excel
  • Recruiting
  • Teamwork
  • Team Management
  • Sourcing
  • Business Development
  • Digital Marketing
  • Franchise Sales
  • Presentations
  • Sales Presentations
  • Social Networking
  • Affiliate
  • Screening
  • Customer Service
  • Lead Generation
  • Research
  • Networking
  • Headhunt
  • Recruitments
  • Client Co-Ordination
  • Mis
  • Convincing Power
  • Client Relations
  • Microsoft Office
  • Sales
  • Client Servicing
  • Human Resources
  • Crm
  • Benefits Negotiation
  • Talent Acquisition
  • Social Media
  • Affiliate Marketing

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Joel Dsouza — General Manager - Growth at Paytm in Bengaluru, KA, IN | Unifers