Joel Dsouza
Marketing Leader | Growth | Retention | Revenue | Analytics
- Role
- General Manager - Growth at Paytm
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Joel Dsouza
Growth focused marketing leader with deep experience building and scaling high-impact growth engines across Fintech, Gaming & Healthcare industries. Strong expertise in GTM, performance & social, retention and growth marketing, customer lifecycle management, CRM, and product-led growth. Proven ability in P&L ownership, churn modeling, and marketing mix optimization.
Experience
General Manager - Growth
Jul 2025 — Present · Bengaluru, IN
Leading growth for Paytm’s Recharge & Utility business with P&L ownership, driving market share expansion while achieving positive business EBITDA.Focus on unlocking cross-sell opportunities and scaling user growth through performance marketing, funnel optimization, and lifecycle management. Championing Voice of Customer insights to improve product journeys and enhance retention.Partner with cross-functional teams to build sustainable growth levers and deliver seamless, high-impact user experiences.
Education
SoftPro Digital Institute
Digital Marketing, Digital Communication and Media/Multimedia
St Andrews College, Bandra
Bachelor of Commerce (BCom), Business/Commerce, General
2009 — 2012
Don Bosco Institute of Management
Master of Business Administration - MBA, Marketing
2013 — 2015
St Andrews College, Bandra
HSC, Commerce
2007 — 2009
Skills
- Microsoft Word
- Team Leadership
- Public Speaking
- Management
- Negotiation
- Corporate Sales Management
- Manage Client Relationships
- Market Research
- Microsoft Excel
- Recruiting
- Teamwork
- Team Management
- Sourcing
- Business Development
- Digital Marketing
- Franchise Sales
- Presentations
- Sales Presentations
- Social Networking
- Affiliate
- Screening
- Customer Service
- Lead Generation
- Research
- Networking
- Headhunt
- Recruitments
- Client Co-Ordination
- Mis
- Convincing Power
- Client Relations
- Microsoft Office
- Sales
- Client Servicing
- Human Resources
- Crm
- Benefits Negotiation
- Talent Acquisition
- Social Media
- Affiliate Marketing
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