Joel Delgado
Marketing Coordinator | Elevating Brands with Engaging Digital Campaigns | Social Media, Content Creation.
- Role
- Call Center Specialist at Nj 211
- Location
- Paterson, NJ, US
- LinkedIn followers
- 500 followers
About Joel Delgado
As a Marketing Coordinator with hands-on experience in digital marketing and content…
Experience
Call Center Specialist
Jan 2024 — Present · US
Acquired an average of 500 calls a month and provided solutions to customer\'s problems, resulting in a 95% satisfaction rate, demonstrating strong problem-solving skills and a commitment to customer service. • Expanded service reach by providing support in multiple languages, resulting in increased accessibility for diverse populations and potentially contributing to 30% increase in customer engagement from non-English speaking communities • Enhanced team understanding and retention of policies by implementing updates and standardized training, estimated to increase recollection by 15-30%.
Education
COOP Careers Fellowship
Digital Marketing Apprentice , Digital Marketing
Montclair State University
Bachelor of Fine Arts, Bachelors
Montclair State University
FIlmmaking
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