Joel Dcruz

About Joel Dcruz

My expertise lies in providing valuable business insights to clients through generating reports that highlight key process KRA\'s. I also conduct training sessions to ensure that the team understands and meets business requirements.As a skilled professional, I manage real-time activities like breaks and meetings, providing real-time mitigation to manage line adherence, and highlighting non-adherence activity. Additionally, I manage the headcount tracker for capacity planning, keeping track of active and inactive headcount.I am adept at resolving escalated issues and requests from clients and both internal and external stakeholders. I also keep track of daily exception requests and update schedules accordingly.In terms of reporting, I monitor and report on employee attendance and real-time changes in schedules, preparing monthly performance incentives. Lastly, I manage the downtime tracker and validate the downtime.Overall, my experience and skills allow me to provide excellent support to clients, ensuring efficient business operations and timely deliverables.Throughout my career, I have consistently demonstrated excellence in my work and have been recognized for my achievements. I am proud to have been awarded as the WFM Rising Star, Best Finisher, Beyond the Call of Duty-WFM, Team Awesome-Ops, and Ops Gladiator through my rewards portal.These awards reflect my dedication and commitment to going above and beyond in my role. I always strive to exceed expectations and deliver exceptional results.I am a driven and hardworking professional who takes pride in my work, and these accolades demonstrate my ability to consistently deliver outstanding performance. I am motivated to continue to excel in my work and achieve even.

Experience

1. Workforce Management Officer

   Barclays

   Feb 2023 — Present · IN

Education

• Karmel Vidya Bhavan Trust CHRIST College, Pune, Arts Science and Commerce College, Vadgaon Sheri, Pune 14

  BCA - Bachelor of Computer Application, Computer

• Sinhgad Institute of Business Administration and Research

  Master of Business Administration - MBA, Business Analytics