Joel B.

Senior Product Specialist Enterprise @Slack

Vancouver, BC, CA

As a Senior Product Specialist at Slack, I serve as a critical link between our Enterprise Product & Engineering teams, Customer Experience (CE), and several other internal and external cross-functional partners. My role is to help ensure Slack\'s Enterprise offerings create value for our customers and help them manage their environments at scale. My areas of focus are security, compliance, administration and data movement. I leverage my deep technical expertise of Slack\'s Enterprise features and technologies to: • Advise product leadership on strategic direction, offering customer insights and driving impactful product enhancements.• Proactively identify, categorize and bubble up customer pain points to Product and Engineering to help guide pillar wide efforts and objectives• Provide technical guidance to Product and Engineering teams, influencing product specifications and development decisions• Unblock engineering teams during incidents and escalations, accelerating remediation efforts for customers

Carleton University

Bachelor of Arts (B.A.)

CodeCore Developer Bootcamp

Programming Fundamentals

BrainStation

Data Analytics